FAQ

• HOURS AND LOCATION
• 
  KOME STUDIO/BOUTIQUE
  195 PEMBERTON AVENUE
  NORTH VANCOUVER, 
• BRITISH COLUMBIA, 
• CANADA V7P 2R5
•  
  MONDAY-SUNDAY 
• BY APPOINTMENT ANYTIME 
• - 604-612-6070 -
  I AM OFTEN IN THE STUDIO WORKING ANYWAY AND THRILLED TO HEAR FROM YOU!
• 
  ALWAYS OPEN ON THE FIRST SATURDAY OF THE MONTH - NOON-4PM
• Do you sell in Stores?
• Yes, I sell every day on Granville Island my exclusive original designs at both the Niche Art Gallery and the UEL Marketplace.
   
  ABOUT
• 
  AT MY KOME STUDIO, YOU CAN FEEL TOTALLY COMFORTABLE WITH NO OBLIGATION TO BUY.  MY LOVELY STUDIO IS INFORMAL, PERSONALIZED AND PRIVATE.  MY CREATIONS ARE AFFORDABLE, UNIQUE AND SO VERY COMFORTABLE.  TRY HUNDREDS OF ONE OF A KIND CREATIONS ALL DESIGNED, CUT AND SEWN BY KJAER.  THANK YOU FOR SUPPORTING A SMALL BUSINESS AND AN ETHICAL WAY OF SHOPPING.  I LOVE SILKS, RAYONS, BAMBOO AND STILL FIND SOME POLYESTERS I LOVE, I SUPPORT CANADIAN FABRIC COMPANIES WHEN I CAN.  I USE RECYCLED CLOTHING OFTEN AND RECREATE IT.  I ALWAYS DONATE SCRAPS TO ANOTHER SEAMSTRESS WHO USES EVERY BIT OF FABRIC FOR ALL SORTS OF CREATIVE IDEAS.
   
  FAQS
• 
  - ALL ORDERS PURCHASED IN STORE OR MARKETS HAVE 5 DAYS IF YOU SHOULD WISH TO RETURN FOR EXCHANGE OR STORE CREDIT WITH PROOF OF RECEIPT AND ATTACHED TAGS
  - ALL ONLINE ITEMS HAVE 10 DAYS FROM THE DELIVERED DAY TO BE RETURNED FOR AN EXCHANGE OR ONLINE CREDIT
  - ALL SALE ITEMS ARE FINAL SALE

I AM CONCERNED ABOUT BUYING ONLINE BEFORE I SEE IT AND TRY IT ON.  
MAY I DO A RETURN?

I am a small business and my work is exceptional.   I create every garment myself and pay close attention to the details.  I have every confidence that you will be happy with your chosen KOME clothing and for many years to come. You will be pleased with your purchase, I am sure. However, yes, you can do this.  I will give you an exchange if you wish if you return within 10 days :).   Please note that sale items are final.

HOW MUCH IS THE SHIPPING AND HANDLING?

Standard rate is only $30.00 if your purchase is $249.99 or less … HOWEVER… I do offer FREE shipping on purchases of $250 or more

I DON'T UNDERSTAND THE SIZING.  

PLEASE EXPLAIN.

MY KOME LINE IS EXCLUSIVELY ALL A ONE WOMAN SHOW.  I DO IT ALL.. FOR YOU ... PERSONALLY SHOP FOR MY FABRICS, PAYING ATTENTION TO HOW THEY LOOK, FEEL, AND DRAPE.  MY GARMENTS THAT ARE ONE SIZE TRULY ARE ONE SIZE UNLESS I STATE DIFFERENTLY.  

DUE TO THE DRAPE AND CUT OF MY LINE, A GARMENT THAT LOOKS GREAT ON A SMALL WOMAN, CAN LOOK EQUALLY FABULOUS ON A 3X WOMAN.  

SOME PIECES I DO PURPOSEFULLY CUT SMALLER OR LARGER.  DO NOT HESITATE TO GET IN TOUCH WITH ANY QUESTIONS AS I AM HAPPY TO ASSIST WITH MEASUREMENTS OR OPINION ANY TIME.

I also certainly create for woman of any size and height to their specifications at no extra charge. Talk to me and I am happy to create just for YOU!

My tanks, tunics, and dresses are quite precisely sized.  

They are as follows depending on the garment: 

-S - 2-8, -M - 10-14, -L - 16-20, -XL - 22, 3X, 

-XXL or XS- (send bust measurement please) 
– or sometimes as: - -S/M – 2-16, -L/XL – 18-22, 

-XXL or XS– (send bust measurement please)

Do I pay the taxes?

As Canadians, we must pay the GST... no other taxes are required in other countries when I sell anywhere but Canada.. SORRY. (how Canadian, eh?) 

WHAT ABOUT WASHING MY 

KOME GARMENTS?

Every piece is quite different and so I include these instructions with all of my designer garments: 

Treat your KOME (kayohme) garments with Kjaer (care)

Paying a little extra attention to how you wash your clothes will make them live longer, look better and create less of a negative impact on the planet and so DO wash with KJAER - all of your K-O.ME treasures and they will last for many years to come.

Hand or machine wash (gentle cycle with mesh laundry bag) using mild soap or dry clean. Do not ever use hot water. Wash separately. Drip. lay flat, or tumble dry low. Iron if required.

Silks as above… but with a little extra instructions…. ALWAYS use a gentle detergent or even your own gentle shampoo.  Adding a teaspoon of vinegar for the final rinse will maintain the shining colours.  Do not wring.. wrap in towel to take some moisture out.. cool iron with damp fabric is best (spray lightly with water if needed).

Kjaer creates K-O.ME clothing to wear and wear and WEAR!  Enjoy!!!

DO YOU EVER HAVE ANY 

PROMOTIONS OR SPECIALS?

YES, I DO OCCASIONALLY AND I ADVERTISE THOSE IN MY MONTHLY NEWSLETTERS - BE SURE TO SIGN UP TO RECEIVE THESE... MESSAGE ME FROM THIS SITE, OR EMAIL KJAER@K-O.ME 

....AND, OF COURSE, I POST REGULARLY NEW HOT OFF THE SEWING MACHINE PIECES AND ALSO SOME SALE ITEMS ... SOOOO... LINK UP AND... CHECK OUT MY INSTAGRAM.COM/KOMECLOTHING  FACEBOOK.COM/KOME.CLOTHES